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Let’s take a closer look at why you should consider using Gulfstream Helpdesk. Unlike conventional e-mail applications, which are often geared toward personal e-mail exchanges and not suited for extensive customer support, Gulfstream Helpdesk creates a centralized email management environment where you will gain the full control of your company’s inbox. |
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Organize conversations into threads
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| Our software organizes all conversations between your customers and the support staff into easy to follow threads. | ||||
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Assign threads to agents
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| You can assign the threads to designated support agents to be processed in a timely manner. | ||||
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Record common questions into knowledgebase
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| With the integrated knowledge base, you can gather and store the most common questions into organized, searchable library allowing your customers and support staff to promptly retrieve the correct answers on demand. | ||||
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Let Gulfstream Helpdesk work while you don’t
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| Let your customers research their own questions or have Gulfstream Helpdesk work for you around the clock auto-responding to the customers with suggested solutions and follow up with potential buyers without you being involved. | ||||
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Monitor activities and performance
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| You can gain control of the entire customer support by monitoring all of the helpdesk activities and measuring the staff performance with detailed statistics and reports. | ||||
 
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Organizing threads into folders
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| Organize the threads into folders such as General, Trash, Spam, etc. | ||||||
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Categorizing threads by status and priority
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| Categorize threads by status and priority such as Unprocessed/Answered/Closed; High/Medium/Low. | ||||||
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Unlimited support agents
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| Add as many support agents, as you need to keep up with the growth of your company. | ||||||
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Web-based access from anywhere anytime
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| Have your support agents access Gulfstream Helpdesk from anywhere anytime. All they need is the web browser and internet connection. | ||||||
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Advanced search capabilities
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| Quickly search the entire helpdesk using built-in "advanced search" option. | ||||||
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SPAM filtering
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| Block unwanted emails with spam filter. | ||||||
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Multiple domain support
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| Register several domains and manage email flow from more than one website. | ||||||
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Customizable visual appearance
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Agent-specific email templates
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Billing and payment history
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Flexible payment plans. No commitment relationship
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