Gulfstream Helpdesk - Downloadable Edition Released (August 2007)

Gulfstream Helpdesk is a web based customer support solution. It provides organizations with the ability to effectively manage email flow, improving overall customer support and satisfaction.

• Gulfstream Helpdesk features The Support Center, which will allow your customers to open helpdesk tickets and browse knowledge base articles!
  
  
  
  All of our current customers can start using this feature immediately by pointing your customers to the following URL: http://www.gulfstreamway.com/dss/company/yourcompanyname/ticket/support.asp
  (Change yourcompanyname to the actual name of your company)
  
  Feel free to embed this URL into your website.
  
  
• With The Support Center your customers will be able to research their own questions online by searching the Knowledge Base.





• In case they can't find what they are looking for and do need your help, they can open a helpdesk ticket, which will go directly to your support staff.





• Also, by using The Support Center they will be able to manage their tickets online in one centralized location

• Ajax web development technique has been implemented to enhance helpdesk working experience. The users will notice that many helpful features and functionalities such as change status, change priority, and assign actions can now be performed without reloading the web page each time.
  
  
  
  
• The email preview redesigned with Ajax technology will allow the users to get a quick glance at the email without going into the thread.
  
  
  
  
• Reminders: personalized and global alerts that can be assigned to thread or ticket.
  
  
  
  
• Improved usability by combining several steps into a single click action.
• Rules have been expanded to include "forward email to another email address".